SOLOBO, LLC

Last Modified: 11/22/2024

Opening orders require a $250 minimum unless noted otherwise in a promotion or special. The invoice is to be paid via credit card, ACH, or Zelle. All major credit cards are accepted. All payments must be received in full before shipment unless otherwise agreed upon. 

Solobo offers Net 30 terms on a case-by-case basis. Credit approval is required. If all items are in stock, Solobo will ship your order within five business days. If items on the order are out of stock, they will be shipped once the stock has been replenished. Solobo will make every effort to keep you updated as stock replenishment timeframes vary.

If your order contains preordered items, those items will ship once they are available.

Expediting a shipment is available but will incur a $50 fee. 

All orders are final sale meaning return requests are not accepted. Solobo takes every step to ensure the products have no defects. If you receive an order that is damaged or defective, you must contact Solobo within 3 business days of receiving the products. Pictures are required to show the damage to the order. Upon approval, Solobo will give you a return label to ship the damaged inventory back to Solobo's warehouse unless otherwise noted. Once the items are returned to Solobo, Solobo will ship new products to replace the products affected unless otherwise agreed upon.

All safety tracking information found on the back of the packaging of the products must never be covered. In the unlikely event that any products are deemed defective or recalled, Solobo will use the safety tracking information to locate the products that were affected. Solobo will pay all costs to return or destroy the products affected. Solobo will issue refunds to cover the recalled/defective inventory. 

Wholesale customers are authorized to retail Solobo products exclusively through their own website and physical stores, unless otherwise arranged. Solobo products are not to be resold to other retailers or resellers or sold on online marketplaces such as Amazon, Walmart, or other similar e-commerce websites. 

Solobo follows MAP (Minimum Advertised Price) standards. All wholesale customers must adhere to MAP determined by Solobo. Solobo may change the pricing at any time and will notify all wholesale customers when doing so.

Solobo reserves the right to end any wholesale relationship if any of these policies are violated.

By adhering to these policies, we aim to provide the best possible service to our wholesale customers. If you have any further questions or need assistance with anything else, please feel free to contact us at sales@solobotoys.com.