What’s the difference?

• Wholesale (Resale Accounts): For approved retailers buying Solobo products to resell in their own channels.
• Purchase Orders (Schools & Institutions): For schools, districts, universities, government agencies, and nonprofits buying for their own use (not for resale).
• If you’re an authorized reseller placing an order by PO, both sections apply. If there’s ever a conflict, the Wholesale terms control.

If you have questions, email us at sales@solobotoys.com

Wholesale (Resale Accounts)

Geographic scope:

U.S. only (50 states + DC). We don’t currently accept international wholesale accounts or ship wholesale orders internationally.

1) Account eligibility & sales channels

Authorized retailers may sell Solobo products only on their own website and in their own physical stores. Resale to other retailers or on third-party marketplaces (e.g., Amazon, Walmart, eBay, Etsy, Temu) is not permitted unless we approve in writing.

2) Opening orders & minimums

• Opening order minimum: $500 (unless a promotion states otherwise).
• Payment methods: Credit card, ACH, or Zelle (we’ll email a secure invoice link).
• When payment is due: In full before shipment, unless we’ve agreed otherwise.
• Net 30 (by approval): Offered case-by-case with credit approval.

3) How to order

• Email orders: Send a Purchase Order (PDF preferred) to sales@solobotoys.com (cc hello@solobotoys.com).
• No formal PO? Email an itemized order; we’ll reply with an invoice.
• Include: billing & shipping addresses, contact name/email/phone, item names/SKUs, quantities, unit prices, requested delivery date, and any receiving constraints (dock, liftgate, inside delivery).
• Tax-exempt? Attach your resale/tax-exempt certificate.

4) Shipping, fulfillment & lead times

Orders may ship from our studio, partner warehouses, or Amazon fulfillment centers on our behalf.

• If everything is in stock: we ship within five business days.
• If something is out of stock: that line ships once replenished; we’ll keep you updated.
• Preorders: ship once available.
• Tracking: sent once it ships (multi-box orders may generate separate tracking emails).

5) Backorders & “SHIPS {MONTH}” items

• Backordered and preorder items ship as they become available.
• Items labeled “SHIPS {MONTH}” dispatch any day within that month based on the status at the time we accept your order/PO.

6) Cancellations (before shipment)

You may request to cancel any unshipped product by emailing sales@solobotoys.com with your PO or order number. If an order is partially shipped, we can cancel the unshipped products.

7) Inspection, damages & shortages

• All wholesale orders are final sale (no change-of-mind returns).
• If anything arrives damaged/defective or units are short, email sales@solobotoys.com within 5 business days of delivery with photos and the packing slip. Once approved, we’ll provide instructions (and a label if needed) and replace affected products promptly.

8) Product safety & labeling

Do not cover or remove any safety tracking information (lot/serial/UPC) on packaging. In the unlikely event of a defect or recall, we use that data to locate affected units. If a recall/defect occurs, we’ll cover the cost to return/destroy affected units and refund you accordingly.

Questions: sales@solobotoys.com

9) Sell complete units / original packaging

Boxed sets must be sold as complete units in original packaging. Do not alter, open, or separate components; products must be sold as received.

10) MAP & pricing updates

You agree to follow Solobo’s MAP (Minimum Advertised Price). Pricing and MAP may change; we’ll notify accounts when they do.

11) Termination

Solobo may end a wholesale relationship for policy violations or at any time with written notice. All outstanding invoices remain due and payable.

Account questions: sales@solobotoys.com

Purchase Orders (Schools & Institutions)

Who this is for: Schools, districts, universities, government agencies, and nonprofit organizations purchasing Solobo products for their own use (e.g., classrooms, therapy, libraries), not for resale.

Geographic scope

• U.S. only (50 states + DC). We don’t currently process purchase orders shipping outside the United States.

1) How to submit a PO

• Email your PO (PDF preferred) to sales@solobotoys.com
• Include: billing & shipping addresses; contact name/email/phone; item names/SKUs, quantities, unit prices; requested delivery date; any receiving constraints (dock, liftgate, inside delivery).
• Tax-exempt? Attach your exemption certificate.

2) Terms & invoicing

• Payment before shipment (credit card, ACH, check, or Zelle accepted).
• Net 30 (by approval): Offered to qualified institutions. We invoice when items ship; partial shipments are invoiced as they go. Need a W-9? Email us at sales@solobotoys.com.

3) Shipping & lead times

Orders may ship from our studio, partner warehouses, or Amazon fulfillment centers.

• In-stock items generally leave a warehouse within a few business days (timing can vary by location and carrier capacity).
• Preorders / backorders ship when available.
• Tracking is emailed once it ships (multi-box orders may generate separate tracking emails).
• Delivery constraints or special receiving needs? Email us at sales@solobotoys.com

4) Preorders & “SHIPS {MONTH}”

Products marked with “SHIPS {MONTH}” dispatch any day within that month based on the status at the time we accept your PO. If an exception arises, we’ll offer options (accept a new window or cancel unshipped lines).

5) Changes, address updates & cancellations

Send PO changes or address updates to sales@solobotoys.com before an item ships and we’ll confirm what’s possible. You may cancel any unshipped line by emailing sales@solobotoys.com.

6) Damages & shortages

If anything arrives damaged/defective or units are short, email sales@solobotoys.com within 5 business days of delivery with photos and the packing slip. Upon approval, we’ll repair/replace or reship promptly.